Terms and Conditions
These are our Terms and Conditions for trading through this website. They are by necessity comprehensive to ensure that you are fully protected.
Island Focus is the shopfront of Sue Anderson, trading as Island Focus. In order to comply with the European Union (EU) Directive on Distance Selling, the following Terms & Conditions must be agreed to before your order can be processed.
1) Statutory Rights:
Your statutory
rights are not affected by any clause in these Terms and Conditions
or elsewhere in the Island Focus website
2) Guarantee of Quality:
Island Focus guarantees that all products contained
in our goods are of the highest quality, meet current EU legislation
standards, and that the products meet the required standards
for the purpose they were intended.
3) Cancellation Policy:
You have the
right to cancel your order for any reason within 7 working
days from the day after receiving delivery of your order but
must contact Island Focus by telephone 07799 693619 or email info@islandfocus.co.uk to inform
us of your decision. Under such circumstances you will be
required to pay for first class return postage and this will
be deducted from any refund due to you. This will be the only
deduction made and the balance will be returned to you within
30 days from cancellation.
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4) Payment Options:
Island Focus accepts payments by cheque or credit card over the telephone.
5) Returns Procedure:
Island Focus makes every effort to ensure goods arrive in perfect
condition. However, in the unlikely event of a product not
being delivered within 14 days from the despatch date (Saturdays
and Sundays not included) customers should advise by e-mail.
Island Focus will make every effort to locate
the goods, and if necessary, send a replacement at our expense
or provide a full refund. If goods arrive damaged in any way,
customers should contact Island Focus within
7 days of receipt. This does not affect your statutory rights
as a consumer.
6) Refunds:
Refunds for valid claims
will be made via the same method of payment as used to place
order.
7) Delivery Methods & Times:
Deliveries
within the United Kingdom are made First Class Post , unless
express delivery is requested. For more information about
delivery time for the rest of the world see Shipping Information.
top 8) Retention of Title:
This remains
with Island Focus until the goods are paid
for in full.
9) Delivery Charges:
These are automatically
added to the cost of the goods as part of the process of submitting
an order. Postage/delivery is charged at cost.
10) Insurance: Liability insurance is included.
11) Responsibility for Local Taxes &
Duties:
These are the responsibility of the shopper or recipient
in the country of destination.
12) Application of Value Added Tax (VAT):
VAT at standard rate is added to the displayed cost of the
goods, where applicable (VAT number GB499 0245 15 ). top
13) Customer Support and Order Inquiries:
To follow up on the delivery of goods or for any inquiries
contact: 07799 693619 (standard call charges apply) by
telephone during normal office hours ( 9am - 5pm GMT) or by
email to info@islandfocus.co.uk.
14) Privacy and Data Protection:
Island Focus collects any information given about
you during the course of the ordering and registration process.
We keep this information on record to assist our administration
and for future marketing initiatives. We do not sell or pass
to anyone information contained on customers, which remains
confidential to the company. All data is collected lawfully
and in accordance with the Data Protection Act 1998. We do
not send out marketing material unless you consent by ticking
the appropriate box during the ordering process. Any concerns
over privacy may be addressed by email to info@islandfocus.co.uk.
15) Substitutions:
Whilst every
effort will be made to supply the items as specified, the
contents of an order are subject to availability. Island Focus reserves the right to substitute items
of similar or higher value, where appropriate, should the
need arise. Under these cicumstances you have the option to
accept or decline the substitute goods.
16) Multiple orders:
For multiple
orders please contact us separately by e-mail: info@islandfocus.co.uk.
top 17) Unforeseen Circumstances:
While
every effort will be made to meet shoppers demands; cancellations
or variations may be necessary as a result of Act of God, War,
Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other
causes beyond the control of Island Focus.
18) Terms and Conditions of submission and reproduction of pictures to business, corporate or other organisation or Agent(s).
In this agreement the terms a) Supplier, shall mean Sue Anderson, b) Picture, includes a photograph, transparency, negative, print, design, artwork, painting, montage, drawing, engraving, or any other item which may be offered for the purposes of reproduction, c) Reproduction includes any form of publication or copying of the whole or part of any picture, altered or not, whether by printing, photography, slide projection (whether or not to an audience), xerography, artists reference, artists illustration, layout or presentation, electronic or mechanical reproduction or storage by any other means;
Pictures are supplied on loan and no property or copyright in any picture shall pass to the Client whether on its submission or on the Suppliers grant of reproduction rights in respect thereof.
Reproduction rights if and when granted are strictly limited to the use, period of time and territory specified on the Suppliers subsequent invoice and unless otherwise agreed in writing relate to a single publication in a single size with text (if any) in one language only.
Risk in and responsibility for pictures passes to the Client from the time they are received until their safe return. The Client shall immediately inform the Supplier in writing of any known loss or misuse of, or damage to the pictures while in the Clients possession or that of any third party. If a picture is not returned the Supplier may in its sole discretion presume the picture(s) to be lost.
The Client shall be liable to pay compensation to the Supplier in respect of each picture lost or damaged. Payment of compensation does not give rise to any rights in any picture. The figures have been assessed by the Supplier and are a genuine pre-estimate of the loss which would be suffered if such a picture were to be lost or damaged. The compensation per picture shall be a minimum of £500 per lost or damaged picture plus any reasonable expenses incurred and VAT.
top 19) Complaints:
Any complaints should
be made by telephone to : 07799 693619 (standard call
charges apply) by telephone during normal office hours ( 9am
- 5pm GMT) or by email to info@islandfocus.co.uk. We endeavour
to respond to all complaints within 5 working days.